Terms & Conditions


Taking Payments:

Payment is due before the start of all lessons. Payment due dates are published and emailed with regularity. Once your space has been renewed you will receive a booking confirmation and a payment receipt.

Data Protection: 

General Data Protection Regulation (GDPR)

We are fully compliant with GDPR and would like to reassure all our participants, we only collect the necessary information that is needed for our enrolment process to facilitate your swimming classes. This information is kept as a secure electronic file is only shared within our swim school for the period of your enrolment. We keep in touch with you for a period of six months after leaving and your enrolment information is held for tax purposes for a period of 7 years. We do not pass your information onto any third party. 

From time to time also send out our newsletter updates which you are welcome to opt out of. Medical details are not kept electronically, we ask our swimmers or their guardians to complete a paper form before their first lesson if there is any medical information we require that will impact the swimming class. Information is only shared with the swim instructor (if necessary) and kept locked and secure, then will be destroyed upon the participant leaving the swim school. 

Refunds and Cancellations:

Swim Works Ltd is under no obligation to refund or transfer any monies in the event that you are unable to attend part of, or the entire course. Missed lessons cannot be refunded or transferred in any circumstances. 

If you cancel your booking for the next course within 14 days of the commencement date of the term/course/class (up until 12pm noon the day before) we will issue you a refund minus an administration charge of £30.00

Once the term has started, we are unable to offer any refund and 100% cancellation fees are applicable.

If you wish to withdraw your child from the term on medical grounds then we require a letter from your GP or specialist detailing the nature of your child’s ailment and confirming that your child has been medically advised not to swim for the period of the relevant ten week term. We also require a formal letter of withdrawal and request for refund from you. Any refund given on these grounds shall be apportioned according to the number of lessons remaining in the course, from the date of receipt of the aforementioned doctor’s certificate and your written notification. The refund will then be sent to you at the end of the term.

Swim Works reserves the right to change lesson times and in some exceptional circumstances cancel classes. Only under these circumstances will refunds be issued to swimmers who are unable to attend an alternative session. 

Any cancellations due to force majeure, power cuts, adverse weather, disasters, terrorism, war and pandemics will not be refundable, as these are out of our control.


We ask that you follow this Code of Conduct not only to ensure you enjoy your experience, but for the safety and wellbeing of all attendees.
Safety in our lessons is our priority.  However, it is important you have read our terms and conditions and made sure you understand our assumption of risk. (i.e. you are fully responsible for yourself and those in your care in the pool and surrounding areas).  


  1. For our pre-school classes we ask that one adult must enter the water with each baby/toddler. That adult is exclusively responsible for the safety of the baby/toddler both in the pool, changing rooms and the surrounding areas. Siblings in the class or on poolside must be accompanied by a second adult.
  2. Babies/children under 4 years must adhere to the Happy Nappy ‘double layer'  system. A baby warmer and swim nappy is not adequate.
  3. Swim Works reserves the right to refuse entry into the pool without the appropriate swimwear.
  4. Swim hats are issued to all Little Swimmers Academy Levels 1-5 and adult swimmers at the start of their course and must be worn during each lesson.  Replacement hats can be bought at reception at £2.00 each. 
  5. All persons entering the pool must shower beforehand. 
  6. Please take care when walking on poolside or around the changing areas as they can become slippy when wet. 
  7. Strictly no running inside the centre. 
  8. Due to the risk of contamination, please ensure you are not wearing any makeup, cosmetic products including creams and oils when you come swimming. 
  9. Please do not attend swimming if you or your child have been unwell with sickness in the last 48hrs or diarrhoea within 14 days of your swim lesson.  For all contagious illnesses, please contact us before swimming . 
  10. If your child has Chicken Pox, they will not be able to swim until all spots have healed and any scabs have disapeared.   
  11. Swim Works reserves to right to cancel an individual's course without a refund, through any incident / inappropriate behaviour at the centre. 
  12. Swim Works will not be liable for any loss, damage or injury whilst on pool premises.
  13. Please note during our classes photos or video recordings are not permitted. Photos at the end of the class of just your child are permitted but prior permission must be obtained from the Instructor and we will always check with the rest of the class.
  14. Due to glass breakage, smart phones and computer tablets are not permitted around the poolside. 
  15. All personal items must be taken home at the end of each lesson. 
  16. You are full responsible for all the applications of Swim Works you may practise outside the classes now and in the future.
  17. Arrive in sufficient time to allow the class to begin as scheduled (10 mins is adequate).  If you arrive when the class has already started you may lose the right to participate in the lesson.
  18. If waiting on poolside, please wait quietly.  If you are noisy you will be asked to be quiet, failure to do this means you will be asked to leave the poolside.  It is imperative that noise is kept to a minimum so that those in the pool can hear the Instructor and so staff can maintain the safest possible environment.  The same applies when observing any classes.
  19. Any personal belongings are left at the owners’ risk.  We do not provide a lost property service. 
  20. We ask parents to bring towels to poolside. 
  21. If you have a medical problem and use any medication i.e an inhaler, please tell your instructor and feel free to keep this near you in class.
  22. Avoid feeding babies too close to your lesson time.
  23. No food or drink is to be taken into the pool areas or changing areas.  
  24. To avoid injury, the wearing of spectacles in the water by a swimmer is not recommended.
  25. Swimming goggles may be worn at the owner’s risk.
  26. Jewellery/watches can be a hazard and should not be worn during swimming.
  27. Only enter the pool when told to do so by the Instructor.
  28. In the event of an emergency all swimmers and spectators will immediately stop what they are doing and wait for further instructions.
  29. Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.  A member of staff will take charge once the swimmers have left the water.  
  30. Any misdemeanors and breach of this Code of Conduct will be dealt with by Swim Works.



Parking at any of our venues is at your own risk, we do not accept any liability to your car or your personal possessions.