Terms & Conditions


This document is for those attending or observing Swim Works classes.  


  1. All known medical conditions of attendees, parent/carer & child must be disclosed to Swim Works and kept updated. 
  2. Missed lessons cannot be refunded or transferred in any circumstances. 
  3. Any changes you wish to make to your lesson times/course will carry a £10 administration fee.
  4. Courses can be cancelled up to 14 working days before the course is scheduled to commence and will carry a £30 cancellation fee.  No refunds can be given after this time. 
  5. Swim Works reserves the right to change lesson times and in some exceptional circumstances cancel classes. Only under these circumstances will refunds be issued to swimmers who are unable to attend an alternative session. 


We ask that you follow this Code of Conduct not only to ensure you enjoy your experience, but for the safety and wellbeing of all attendees.
Safety in our lessons is our priority.  However, it is important you have read our terms and conditions and made sure you understand our assumption of risk. (i.e. you are fully responsible for yourself and those in your care in the pool and surrounding areas).  


  1. For our pre-school classes we ask that one adult must enter the water with each baby/toddler. That adult is exclusively responsible for the safety of the baby/toddler both in the pool, changing rooms and the surrounding areas. Siblings in the class or on poolside must be accompanied by a second adult.
  2. Babies/children under 4 years must adhere to the Happy Nappy ‘double layer'  system. A baby warmer and swim nappy is not adequate.
  3. Swim Works reserves the right to refuse entry into the pool without the appropriate swimwear.
  4. Swim hats are issued to all Little Swimmers Academy Levels 1-5 and adult swimmers at the start of their course and must be worn during each lesson.  Replacement hats can be bought at reception at £2.00 each. 
  5. All persons entering the pool must shower beforehand. 
  6. Please take care when walking on poolside or around the changing areas as they can become slippy when wet. 
  7. Strictly no running inside the centre. 
  8. Due to the risk of contamination, please ensure you are not wearing any makeup, cosmetic products including creams and oils when you come swimming. 
  9. Please do not attend swimming if you or your child have been unwell with sickness in the last 48hrs or diarrhoea within 14 days of your swim lesson.  For all contagious illnesses, please contact us before swimming . 
  10. If your child has Chicken Pox, they will not be able to swim until all spots have healed and any scabs have disapeared.   
  11. Swim Works reserves to right to cancel an individual's course without a refund, through any incident / inappropriate behaviour at the centre. 
  12. Swim Works will not be liable for any loss, damage or injury whilst on pool premises.
  13. Please note during our classes photos or video recordings are not permitted. Photos at the end of the class of just your child are permitted but prior permission must be obtained from the Instructor and we will always check with the rest of the class.
  14. Due to glass breakage, smart phones and computer tablets are not permitted around the poolside. 
  15. All personal items must be taken home at the end of each lesson. 
  16. You are full responsible for all the applications of Swim Works you may practise outside the classes now and in the future.
  17. Arrive in sufficient time to allow the class to begin as scheduled (10 mins is adequate).  If you arrive when the class has already started you may lose the right to participate in the lesson.
  18. If waiting on poolside, please wait quietly.  If you are noisy you will be asked to be quiet, failure to do this means you will be asked to leave the poolside.  It is imperative that noise is kept to a minimum so that those in the pool can hear the Instructor and so staff can maintain the safest possible environment.  The same applies when observing any classes.
  19. Any personal belongings are left at the owners’ risk.  We do not provide a lost property service. 
  20. We ask parents to bring towels to poolside. 
  21. If you have a medical problem and use any medication i.e an inhaler, please tell your instructor and feel free to keep this near you in class.
  22. Avoid feeding babies too close to your lesson time.
  23. No food or drink is to be taken into the pool areas or changing areas.  
  24. To avoid injury, the wearing of spectacles in the water by a swimmer is not recommended.
  25. Swimming goggles may be worn at the owner’s risk.
  26. Jewellery/watches can be a hazard and should not be worn during swimming.
  27. Only enter the pool when told to do so by the Instructor.
  28. In the event of an emergency all swimmers and spectators will immediately stop what they are doing and wait for further instructions.
  29. Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.  A member of staff will take charge once the swimmers have left the water.  
  30. Any misdemeanors and breach of this Code of Conduct will be dealt with by Swim Works.



  1. Please ensure you park in our designated parking bays situated at the front of the building. Alternative parking is available at Featherbed Lane Park, which is situated opposite Swim Works. 
  2. Parking is not permitted outside our neighbours' houses and side roads.  
  3. Due to the limited spaces, please do not use the car park outside of your swim lesson. 
  4. All vehicles and their contents are left at owners' own risk. 
  5. All pushchairs and bicycles must be left outside in our designated store area.  All pushchairs and bicycles are left at owners' own risk.